Terms of Service Agreement for Kuwait eVisa

This Kuwait Visa Services Agreement (this "Agreement") is entered into by and between Kuwait Immigration Services and you, and is made effective as of the date of electronic acceptance. This Agreement sets forth the terms and conditions of your use of Kuwait Immigration Services Services (the "Services").

Your electronic acceptance of this Agreement signifies that you have read, understand, acknowledge and agree to be bound by this Agreement, Kuwait Immigration Services's Universal Terms of Service Agreement, any plan limits, product disclaimers or other restrictions presented to you on Kuwait Visa landing page of the Kuwait Immigration Services website (www.kuwaitimmigration.org) of which are incorporated here in by reference.

1. Kuwait eVisa eligibility / non-eligibility


  • Citizens with valid passports mentioned countries on our website.
  • Your passport must be valid for at least six months.
  • When applying applicants must be outside Kuwait.


  • A person who is a resident of Kuwait and /or works in Kuwait.
  • A person who is declared personal non granted by Government of Kuwait and is not the subject of a black list or any warning circular or other restrictive list.


  • The electronic visa for Kuwait allows its holder to visit the country for a maximum duration of ninety (90) days.
  • The e-Visa is a single-entry or multiple-entry visa that allows its holder to enter and exit Kuwait once or multiple times.
  • The Kuwait eVisa is valid for a period of thirty (30) days.

3. Obligation of Clients

  • Providing correct personal information as requested on our website.
  • Making full payment for our services.
  • Clients have to sign the authorization form to confirm the transaction.
  • Any changes after paying the Kuwait Government Fee will be charged as a new application.
  • You are required to notify us if you do not receive the letter in time, if no email from you informing us that you do not receive the letter within 3 days, the service is understood to be completed.

4. Fees

There are two kinds of Kuwait eVisa fees that you have to pay for to get your visa on arrival to Kuwait, including visa service fee and Kuwait Government fee:

Visa Service Fee:

Service fee is the amount that the applicant have to pay in advance for service during an Kuwait eVisa online processing from receiving and checking the applicant's personal information to collecting the eVisa from Kuwait Government and sending it to the applicant in order to get their visa stamped at the Kuwait checkpoints when arriving.

Kuwait Government Fee:

Government fee is the amount that the applicant has to pay for the Kuwait Immigration Department to process visa. Our system will automatically send a confirmation email for you to double check the applicant's information.

Notes: Kuwait Immigration Services starts an execution phase only after the receipt of the full payment of the fees. All fees and charges are payable in the currency nominated by Kuwait Immigration Services, which is usually HKD (Hong Kong Dollar). The Client is not authorized to withhold fees and interests due to any service, guarantee or liability-related claims. In the same manner, any right of offset on the part of the Client is hereby excluded.

5. Our responsibility

Processing visa as customer's request.

Supporting all the visa information.

In special cases, additional documents may be required and processing time may be longer than usual. In such cases, we will inform you by email.

We are not responsible for any delay/loss caused by the Wrong email addresses supplied by applicants or the situation that applicants do not notify us by email that approval letter is not received.

6. Payment

Kuwait Immigration Services accepts many different payment methods and offers many ways for you to make your payments through Credit Card, Paypal, Bank Transfer.

The following major credit cards: Visa, MasterCard, Discover and American Express, Dinner Club…

7. Disclaimer

We are not be held responsible for any loss, delay or cancellation of your flight ticket, tour or accommodation booking made for your trip…. in case your visa application or entry is declined. In this case, we will refund you the full amount paid to us.

We strongly recommend that you should apply for your Kuwait visa at least 1-2 weeks in advance of the travel date to avoid any potential issues.

8. Vocabulary

Date format: dd/mm/yyyy - 20th October 2010.

Working days: All weekdays except Saturday, Sunday, public holidays or other holidays announced by Kuwait Government.

Working hours: 8.00 AM to 16.00 PM, GMT+3 in every working day.

Cut-off time: At 13.00 PM, GMT+3 in every working days. Any order of services after Cut-off time will be next Working days.

9. Refundable and non-refundable

- Service Fee Back if Declined.

- No refund for Government fee if your application is rejected because Government Fee is non refundable once submitted.

- Once an approval letter has been sent to your email address, we will be unable to reimburse you the visa fee.

- All Fees, once the application is received/processed, are non-refundable.

- If you change your mind about travel after your application has been processed, no fees will be refunded.

10. Contact us

If you have any questions about Privacy Policy, please contact us by email or regular mail at the following address:

Kuwait Immigration Services